What if my speeds are less than my ISP claims to offer?

Internet Service Providers (ISPs) report their coverage information to the FCC twice each year, which includes the advertised speeds offered at different locations. These reports frequently overestimate coverage and affect rural communities more frequently. If your speeds are slower than advertised, please fill out this form and will report your problem to the FCC.

Additionally, some grants that the County plans to pursue use “delivered” or “available” speeds instead of advertised speeds to determine eligibility. Logging real-world speeds with the FCC Speed Testing app will provide a more accurate snapshot of service and may open avenues for more funding. 


Show All Answers

1. Can I use any speed testing app?
2. Why is public data important?
3. What if my speeds are less than my ISP claims to offer?
4. Why do some areas of the county have slow or no service?
5. What if I can’t get internet at my home or business?
6. Does connection speed matter?
7. Should I check my Wi-Fi or my mobile connection?
8. How often should I test my speeds?
9. What if I like a different app?
10. Can I test speeds from my laptop or computer?
11. Where can I learn more?